Frequently Asked Questions

We have prepackaged snacks on hand — chips, beef jerky, etc. For a meal, we're bring-your-own-food: bring it with you or order delivery from any nearby spot. A $5 cleanup fee applies. No kitchen on-site. We serve beer, wine, and RTDs (ready-to-drink cocktails). And non alcoholic beverages. We don't make cocktails to order at this time.

Plenty of street parking and nearby lots. Important: the Portuguese club lot to the left of the building is private — parking there will get you towed.

Yes — UFC, NFL, NBA, the World Cup, and more on our TVs.

Darts, cornhole, and table games are first come, first served — free to use while you're here.

Entry is free. Golf sims Summer special 37 per hour, per bay — up to 6 players can share one bay. VR racing simulators tickets 22 per simulator (Mon–Wed) 27 per simulator (Thu–Sun) for 25 minutes. Go head-to-head across our two sims, or split a single sim with a friend. Virtual reality tickets 37 per person Mon–Wed, 44 per person Thursday, and 50 per person Fri–Sun. You can add players right up to your reservation time.

Golf bays use GSPro paired with Uneekor launch monitors and BenQ Ak700st 4k projectors Clubs are available if you don't bring your own. Virtual Reality and racing We use Vive Pro headsets that use a Wigig wireless receiver — no cords, no heavy backpack

League play kicks off this fall — check back or join our mailing list for details.

Cancel 48+ hours ahead for a full refund. Cancel 24–48 hours ahead and a $35 fee applies, with the balance issued as store credit for your next visit. Cancellations or no-shows under 24 hours aren't refunded. Changes depend on availability — email events@keytoamaze.com or call 617-286-2183.

Absolutely — corporate outings, bachelor and bachelorette parties, birthdays, and private buyouts. Tell us what you're planning and submit the form on our events page: keytoamaze.com/privateevents

Yes, at keytoamaze.com/gift-card. All sales are final and non-refundable, redeemable for their monetary value toward our experiences. Lost or stolen cards can't be replaced.

You're in the game — your body is the controller. Duck, dodge, walk (not run), and shoot a bow or gun like in real life. Prefer to sit? Many games adapt so you can play right alongside your group.

Our largest game holds up to 6 players in the same experience.

Plan for about an hour total: 10–15 minutes for check-in, around 10 minutes of equipment and gameplay review, and 40 minutes in the headset. Hang out at the bar and table games before or after as long as you like.

No — every guest gets their own headset for a clean, uninterrupted experience.

You're in the headset for 40 minutes, enough to try 2–4 experiences depending on what you play and how into it you get.

Guests must be 13 or older and 60″ or taller. Our equipment is built for adult sizing. Most experiences accommodate seated or wheelchair play. Anyone under 18 needs a parent or guardian present to sign the minor waiver. We don't recommend VR for guests with heart conditions, sensitivity to jump scares or heights, or who are pregnant.

Check in 10–15 minutes before your booking with a team member — we can't start until your whole party is present. We hold a 5-minute grace period; late arrivals get a shortened session so we stay on schedule for everyone.

Yes. The Vive Pro headsets fit most smaller frames. Larger frames may not fit and could get scratched, so we recommend contacts if you have them.

No one can guarantee you won't, but we stack the odds in your favor: wireless room-scale Vive Pro headsets and low-latency games with fast tracking. Most guests who've felt sick with other VR don't here.

Play solo or share the experience with your group.

Cleanliness is standard practice here. We disinfect all equipment after every use — headset masks, lenses, headphones, controllers, and any props — using EPA-qualified disinfectants.